Frequently asked questions
Everything about trade accounts, ordering, shipping and resale. Can't find your answer? Email trade@bloomsource.co.
Trade accounts
Who can buy on BloomSource Trade?
Registered businesses anywhere in the world — retailers, online stores, restaurants, hotels, distributors and corporate-gift buyers. We don't sell to consumers.
How do I open a trade account?
Apply online and choose your login. You can sign in straight away; we review every application personally and email you, usually within 2 business days.
Why can't I see prices?
Trade prices are only shown to approved business accounts. They appear as soon as we approve your account.
I forgot my password. What do I do?
Email trade@bloomsource.co from your account email and we'll reset it. Once signed in, you can change your password under Company & addresses.
Resale and where we ship
Can I resell the products?
Yes — trade accounts are for businesses that resell or use the products. Some makers limit where their products may be sold; each product page shows whether it can be shipped to your country.
Which countries do you ship to?
We ship worldwide. Each product page shows whether it can be shipped to the country of your default address — some makers limit where their products may be sold.
Can I set my own resale price?
Usually, yes. Where a maker has a resale rule — such as a suggested retail price or a minimum advertised price — we show it on the product page, and you agree to follow it.
Ordering and payment
Can I order from several makers at once?
Yes. Mix products from any of our makers in one cart; BloomSource consolidates them into one shipment with one invoice.
Is there a minimum order?
Some products have a minimum order quantity, shown on the product page and in your cart.
What happens after I place an order?
Nothing is charged. We check stock with each maker, calculate shipping and confirm any prices marked “on request”, then send you a quote — usually within 2 business days. Accept the quote in your account to confirm the order; we then invoice you and ship.
How do I pay?
By invoice. We send it once you accept the quote, and the payment details are on the invoice. Card payment at checkout isn't available yet.
Can I cancel an order?
Yes — at any time until you accept the quote, right from the order page. After that, please contact us.
Shipping, taxes and products
How is shipping calculated?
For your exact order and address. We consolidate everything from all the makers in your order and include the shipping cost in your quote, before you commit.
Who pays import duties and taxes?
Prices exclude taxes and import duties. These, and customs clearance in your country, are your responsibility as the importer unless your quote says otherwise.
Is product information available in my language?
The site is available in English and Japanese. Product names and descriptions come from the makers and are in English.
How can I contact BloomSource?
Email trade@bloomsource.co. We reply within 2 business days.